Especially with the price of everything going up, would be nice to be able to try before you buy. Also, also, since so many different brands are sold, and many of them say they’re the same size, but are not. Thank you

Today it was a bunch of middle aged ladies helping each other try stuff on over their clothes, and some young woman who stripped down to her undies in the aisle to do so. Please VV, stop this madness.

A for-profit store with a no return policy should allow for people to try on their clothes. It means less waste, more reuse, and a fair experience for the customer.

I have to try before I buy

Lower your prices or bring back change rooms. It’s better to recycle, reuse and not allowing customers to try before they buy just encourages more consumption of new.

I bought clothes said my size when I asked if I could try on said no change rooms. Then I was told I could return them if did not fit. I went home tried on No way ! Wrong size and did not fit. So I looked at recipt to see how many days I had. On the very bottom of recipt said exchange only. Not only do I have vision disability. This is not right no one said exchange to me just said you can return. If don’t fit after trying on at home. I was upfront asking for change room asking if dont fit. Why where they not upfront with me? If I tried on would not have purchased. I feel this is a scam too.

I want change rooms at secondhand stores

I love thrifting and not having change rooms has made me stop going to vallue village for good. Bring it back and you will see me a valued customer! Shopping more frequently

I’m signing because the value village in my area also decides if they will or will not except exchanges at their own will.

They have refused on two occasions now to do an exchange on clothing despite it being within the 14 day timeframe. They stated it is up to their discretion.

That basically amounts to theft as far as I’m concerned. I can’t try clothing on in store. I can’t get my money back of the item doesn’t fit and I can’t exchange items. With the prices of their secondhand clothing it is not worth it to shop there for clothing for myself or my kids

I’m a senior and its hard to get out. So not being able to try on clothes is a HUGE problem. I want to shop there, but don’t anymore because to make two trips because something doesn’t fit makes it REALLT, REALLY hard.

I find it a hardship trying to get back to the store to exchange in time. But I can’t afford “real” store prices. The message you are delivering is that customer service does NOT matter. Shame on you for promoting your business as a “do-gooder” at the expense and hardship of others.

I feel you are further taking advantage of our time for even more profits ya’ll don’t deserve.

I spent well over an hour trying to find something to exchange for a pair of pants that didn’t fit. Ended up getting a novel (that I could have gotten cheaper at The Daisy, a REAL not-for-profit thrift store), pj bottoms for my husband which were only slightly cheaper than they are at Giant Tiger, and a pair capris (which I don’t really need & will probably return & try to find something else!!!) That will be the last time I buy any clothing from V. Village. I had to pay just over $4 after my refund was deducted so they got even more money out of me because I couldn’t try on the original pants!!! If they can’t or don’t want to have change rooms then at least return the customers money.

It’s hard to fit my body without trying things on

I really miss the change rooms. I try thongs on in the alley way much to my embarrassment because I can’t afford to spend money on things that don’t fit. Bottom line I don’t go to vv much anymore. It used to be my favorite.

It’s ridiculous they don’t have a changeroom. And don’t they realize we will buy more stuff if we can try it on?

everyone benefits from change rooms.

For convenience so I don’t have to return items that don’t fit

I haven’t bought any clothing since the change rooms were closed & neither have any of my friends. I’m not gambling on an item fitting when I’m not even able to return it for a refund! It’s completely unfair to your loyal customers.

People want to make purchases that fit their body. Nobody has time to come back a second time to do a return to find out it didn’t fit or was damaged! It is so inconvenient for all your customers and now people are trying on things wherever they feel like and leaving clothes down the back of isles. Bring the change rooms back- it just makes 100 logical sense! Think of all the sales you’re loosing because customers just say forget it and walk out.

I can’t afford to waste my money and I don’t want to try on clothes in the aisles in front of people (or see them trying them on in front of me!)

i bought some pants and they don’t fit bring back change rooms

I am an avid thrift shopper as well and if I can’t return things that don’t fit me what’s the point of shopping there? Especially since the prices are so unreasonable. It’s a second hand store! You have to give a little if you’re going to take so much! They have to go back to the way it was. The pandemic is over people!

People should be able to try on items before they buy them as in most thrift stores.

I can’t believe this is actually a policy? it’s actually a rule… That it actually exists. I typically have to try on clothes because I’ve lost a lot of weight and it’s hard to i
Eye speck especially when it comes to different manufacturers and designs. I also agree with the fact that it’s not a solution where you can only exchange exchange one unsuited undesirable item for another. What’s the problem here. why can’t you reopen your change rooms??

. Why are you making COVID something that was man-made dictate the way you do business especially when you know the customers are not happy with your decision?? IT’S INHUMANE IT’S UNFAIR AND IT’S UNACCEPTABLE… FULL STOP. And at this stage and age of the world.. customer service excellence promotes retention happy customers and referrals so think about that and be Canadian ..be a Canadian outlet that people want to support and lower the prices I don’t like the pricing either it’s going up up up up!!

Local Customer hasn’t been there for this year and doesn’t plan to until you make these changes no pun intended but yeah pun intended!!!

I want them to bring back change rooms

I refuse to buy anything that I cannot try on. I am too busy to run back to the store. I am not happy that I can only get an exchange if it does not fit!

The exchange/return policies don’t reflect the disadvantages of not being able to try on clothing. Also, I don’t care to see people trying on clothing in the aisles anymore.

I must travel a fair distance to shop at value village. It is inconvenient and costly to return clothing that does not fit.

That’s just wrong.

I stopped going to Value Village because they no longer have change rooms.

I had to return and exchange multiple times and finally losing money on purchases and gas. It is unfair when they a no-return policy. It looks like a fraud.

You want my business. When there were change rooms I bought 3 times as much as I do now with the no return no fitting policy. VV was a weekly visit. Now it’s a Monday resort.

I think it’s unethical business practice to offer no change rooms and no refunds, with limited exchange options.

Value Village would rather make extra money off people buying clothes that don’t fit when they try them at home rather than create a better more accessible shopping experience by re-opening change rooms and letting people try before they buy. I want this to change and for customers to come before the company’s profit margin.

We need change rooms

I feel the same way. I have clothings I bought but because I couldn’t bring it back at the estimated time it became a waste. Too bad and very inconvenient

I want to have change rooms back!

It’s hard to get my daughter clothes with special needs and we need to try before we buy many sensory issues with clothes

Value Village should reopen their change rooms.

It’s the right thing to do

Guessing sizes isn’t vintage, it’s just frustrating. No fitting rooms means more waste so let us try before we buy!

How am I expected to buy clothing without seeing how they look on me first?

I’m tired of Value Village acting like a community champion while cutting corners for profit.