Petition to Bring Back Change Rooms at Value Village

When Value Village closed its change rooms during the pandemic, it made sense. But it’s 2025, and they aren't ever coming back. 

The Problem

Value Village is a for-profit, secondhand retail chain with a no-returns policy*. So, no change rooms and no refunds? It’s not just inconvenient, it’s unfair. Especially when prices are creeping closer and closer to regular retail prices.

Why This Matters

Trying on clothes is a basic part of clothing shopping. When shoppers can’t try on clothes properly, it’s a barrier. And when there’s no real option for returns, it feels exploitative.

Value Village says they’re “Thrift Proud” and champions of reuse, but the reality is their actions are making thrifting less accessible. If they are serious about community impact and providing quality secondhand shopping experiences, then bringing back change rooms is ONE basic step in the right direction.

What We Want: Bring Back Change Rooms

We’re asking Value Village to bring back change rooms at all their locations. This is a basic, reasonable service that should be available from a for-profit clothing retailer, especially when prices continue to rise and returns are not an option.

Sign the Petition

Add your name if you agree that Value Village should reopen their change rooms. It’s time for them to meet the needs of their customers, not just their bottom line. Once this petition reaches its goal, we plan to deliver it directly to Value Village, along with a summary of the comments provided.

Thank you for your support,
A Frustrated Thrifter

* And no, same day exchanges aren’t a solution. Trading one item you couldn’t try on for another you can’t try on doesn’t fix the problem.
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Thrifters who have already signed

Tracy Reynolds

People should be able to try on items before they buy them as in most thrift stores.

Michone Pickersgill

I can’t believe this is actually a policy? it’s actually a rule… That it actually exists. I typically have to try on clothes because I’ve lost a lot of weight…

Christine Singer

I refuse to buy anything that I cannot try on. I am too busy to run back to the store. I am not happy that I can only get an…

Rachelle Favali

The exchange/return policies don’t reflect the disadvantages of not being able to try on clothing. Also, I don’t care to see people trying on clothing in the aisles anymore.

S.M Picard

I must travel a fair distance to shop at value village. It is inconvenient and costly to return clothing that does not fit.

Michelle Stieb

I stopped going to Value Village because they no longer have change rooms.

Irina Belousova

I had to return and exchange multiple times and finally losing money on purchases and gas. It is unfair when they a no-return policy. It looks like a fraud.

Michael McNamara

You want my business. When there were change rooms I bought 3 times as much as I do now with the no return no fitting policy. VV was a weekly…

Sally Cacic

I think it’s unethical business practice to offer no change rooms and no refunds, with limited exchange options.

Teddy Potlog

Value Village would rather make extra money off people buying clothes that don’t fit when they try them at home rather than create a better more accessible shopping experience by…

Chidi Nwa

I feel the same way. I have clothings I bought but because I couldn’t bring it back at the estimated time it became a waste. Too bad and very inconvenient

Marilyn Calkins

It’s hard to get my daughter clothes with special needs and we need to try before we buy many sensory issues with clothes

Farhana Dossa

Guessing sizes isn’t vintage, it’s just frustrating. No fitting rooms means more waste so let us try before we buy!

Mustafa EL-Hilo

How am I expected to buy clothing without seeing how they look on me first?

Heather

I’m tired of Value Village acting like a community champion while cutting corners for profit.
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