I waste a lot of money buying clothes thinking they will fit I dont always have the time to exchange in 7 days or can find something else. The change rooms would actually make me buy more! Either get the fitting rooms back or provide full refund instead of exchanges.

Value village either needs fitting rooms or the ability to return for cash back

the reasons given

I want changing rooms

Because shoppers deserve to get what they are looking for and walk out the store with clothes that fit and feel comfortable in especially if value village is going to keep increasing there prices on used items

I don’t shop at Value Village as much since the change rooms went away!

No return policy is not fair. At least allow to see if cloths fit

You removed change rooms during Covid. We want them back.
In our Waterdown, Ontario Canada store, mirrors were installed at the ends of rack aisles and now we have women trying on clothes in front of the mirrors and when finished they leave the unwanted item hanging off the mirrors instead of returning them to where they got them. You can’t walk down the aisle without having to squeeze past while muttering “excuse me” past each mirror. Put the change rooms back!

I stopped shopping there because I am not buying somthing you cant try on and return.

I feel like I’m being taken advantage of. And it is incredibly frustrating when something doesn’t fit AND I can’t get a refund.

Who wants to buy used clothes without buying them

I am disabled, and it is super hard for me to kedge the size I am and can barely carry anything and it sucks when I get home and it doesn’t fit like I e xpected and I’m on a fixed income

clothes look different on each person. you cant make a good decision by just looking at it on the hanger. We need change rooms to try on the items.

I believe that not having change rooms for a major clothing retailer/reseller is ridiculous, especially with a no return policy

I want change rooms back as a person with a disability i can only afford to shop second hand. Its nit far

The policy of not having change rooms seems like a selfish money grab from Value Village. I’ll buy more, shop more and donate more from VV if I can try the clothes on first.

I realize that where I live, we can exchange clothes for a week. However, there is no cash refund, and exchanging it only works if there is something available that I want in the store to do the exchange. There have been many times that I was interested in an article of clothing, but I didn’t buy it because I couldn’t try it on.

I was given misleading information from a staff member – I asked if I could try on at home and bring back if they didn’t fit – they said yes – I spent $129 worth of pants. (While they watched!) then 30 minutes later was told I had to exchange $60 worth that I brought back! What a scam!!!

Either bring back change rooms or a money back guarantee on clothing.

I went there today and you can’t even try on clothes in the washrooms. Well there is definitely something wrong there. I was mad.

I shop at value village frequently enough so even though I’m not made of money, I certainly am not going to the Eaton Centre and buying things brand new since I can’t afford it. Second hand shopping matters to me for sustainability reasons as well. Anyway

I am signing because it is bullshit they took away the change rooms and don’t even offer us a refund policy. I’m in-between sizes and have massive boobs, I need to try things on! Currently since there are no change rooms, I find out when I get home that items are awkward fit/don’t work with my body or straight up do not fit me at all. This is obviously after I have paid full price… If value village had a refund policy and I could get my money back for items I wouldn’t have purchased had I been able to try them on beforehand, that would be one thing. BUT THEY AREN’T GONNA DO THAT! The best vv is offering is a 2-week exchange.. which is fuck all for anyone who works full time.

It feels predatory
It feels like extortion
I understand the concern of shoplifting and change rooms may make it easier to do that but I ain’t no thief, so why am I being treated like one? And guess what, theft still happens anyway! Taking the change rooms away is not enough to stop the petty thieves! And at this point, it’s starting to look good on them considering the pricing on some of their items.

That’s all I can think of right now so I guess end rant…

Cheers,
Alyssa 🙂

Too hard to bring back items that don’t fit

It is a must to try on clothing if you cannot return them.
Makes 100% common sense.

It is exploitative of those with low income to be unable to try on clothing before buying from the thrift chain with no reliable sizing chart. With no returns and no change rooms I might as well blindly grab off the shelf and hope it fits when I get home. Unrealistic and unfair. Especially as value village prices soar.

I want changing rooms and a return/exchange policy that actually works

I have been shopping thrift stores since 1965 but I WILL NOT shop at Value Village because this chain of stores does not provide services that retail stores normally provide e.g. fitting rooms.

I agree. I may not use them, but many, many do.

i grew up thrifting, i will always thrift, goodwill has changing rooms there hasn’t been a new covid outbreak. i think this is 100% a ploy to get people to buy the wrong clothes/come back for exchanges. its a complete waste of time for the community. some people spend their last dollars on the wrong size clothes. not cool not fair not happy.

Bm

I like changing rooms!!

If I can’t return the item , I want to be sure it fits before I spend my hard earned money in this terrible economy

I have left many items of clothing behind not to be purchased simply because I wasn’t sure how they would fit…I am fortunate to have a vehicle, but thousands of people who shop there out of necessity do not. It is not reasonable to expect everyone to be able to go home, try clothing on and be able to return to the store to exchange.

You have to have change rooms in a clothing store full stop

I have bought several tops and dresses, etc., and I’ve got them home and didn’t fit nice and I end up not able to wear them and wasting money

I hesitate to buy items that might not fit when I know I can’t return them.

I like changing rooms to try new things añd see if my items fit me correctly

we need this back

I believe its a shoppers right to try before you buy!!

I would buy so much more if I knew it fit

This store being non profit is a joke… these prices you can mostly buy brand new. The have no change rooms and than complain that people are trying on items in the isles. Yes over their own clothes but still.

We need to be able to try clothes on to see if they fit. I want to shop second hand but not if I can’t try on clothing that varies in sizing

i want to try out items before purchasing and VV has no return policy in exchange for cash

We need to be able to try on clothes. Not everyone is able to go and return things right away.

I am a senior and often times it is difficult to get back to the store in due time. Plus there are times when I am unable to find something appropriate when I return an item. Which leaves me taking something I don’t really want or I sometimes just give it away.. whatever the case,it is unfair.

I want to know the item I’m buying fits me before I bring it home.

The issue of no changerooms makes no logical sense on why it’s not there. All your inventory is free, you shouldn’t have any money troubles, even if you are worried about theft.

It is ridiculous they don’t have changerooms!

I want the changing rooms back

typically, people expect to be able to right-size their clothing.

I don’t know if the clothes look good on

I want to be able to try on clothes before buying!

I think it’s unfair that you cannot try on the
Clothing if there is no returns.

We live an hour away from closest VV so returning/exchanging is NOT an option for us. I rarely shop there anymore because I’m tired of spending money on clothes that I try on at home & don’t fit. Complete waste of money -especially if family is low income.

My grandaughters love thrift shopping for clothes. Would be a plus for them to try on their selections.

The change rooms never should have gone away. So ridiculous to be expected to buy clothes you have never tried on, also the return policy is egregious.

I used to spend most of my thrifting dollars at Value Village back when they had change rooms. It’s completely ridiculous that they took them away. Most people need to try items on to ensure they fit properly. If I can’t try it on, I won’t buy it. I’ve resorted to wearing a tank top and leggings when I shop so I can try items on in store, but this is far from ideal (and I certainly can’t try on pants this way). Given that their major competitor in my city has ample changerooms and a washroom, it’s not surprising that I’ve taken most of my business there.

Value village is exploiting low income individuals and families by removing change rooms and offering only 14 day exchanges with no store credit or refunds – a FOR PROFIT further exploiting their support for diabetes. Shame on them.

I’m tired of having to try on clothes in the open (over my clothes I came in wearing). Then I proceed to get yelled at by the employees for TRYING ON CLOTHES that don’t fit. I have lost so much money from this processes.

I’m tired of having to try on clothes in the open (over my clothes I came in wearing). Then I proceed to get yelled at by the employees for TRYING ON CLOTHES that don’t fit. I have lost so much money from this processes.

A thrift store does not have different sizes of the same items, obviously. Meaning it also has hundreds-thousands of brand names, and every brands sizing differs greatly, and every item fits differently. Especially for women and children, but as well as many men’s clothing items. “But you could return it if it does not fit!” Right? Except that is an extra trip, extra time, extra gas, that so many people do not have, that turns one shopping trip into at least two. Few people will choose this over going somewhere that still has change rooms, many people I know have walked out after remembering they never re-instated the fitting rooms after COVID because they can’t afford to buy a bunch of things to TRY ON and then likely being back a good chunk of those items. Just like anyone does in a store with a fitting room. Very very disappointing and has cost many clientele even if Value Village doesn’t think it’s a costly choice due to theft being so high. There are many modern anti-theft implementations that many other stores have used to avoid that theft inside changing rooms. If they cannot afford enough anti-theft devices, but are also losing sales due to people unable to try things on, I sadly do not see them pushing through the economy compared to other thrift stores. Very unfortunate.

I don’t want to waste money buying things that doesn’t fit me.

I used to frequently buy clothes at Value Village, now I don’t. Not having the opportunity to try things on makes no sense.

Especially with the price of everything going up, would be nice to be able to try before you buy. Also, also, since so many different brands are sold, and many of them say they’re the same size, but are not. Thank you

Today it was a bunch of middle aged ladies helping each other try stuff on over their clothes, and some young woman who stripped down to her undies in the aisle to do so. Please VV, stop this madness.

A for-profit store with a no return policy should allow for people to try on their clothes. It means less waste, more reuse, and a fair experience for the customer.

I have to try before I buy

Lower your prices or bring back change rooms. It’s better to recycle, reuse and not allowing customers to try before they buy just encourages more consumption of new.

I bought clothes said my size when I asked if I could try on said no change rooms. Then I was told I could return them if did not fit. I went home tried on No way ! Wrong size and did not fit. So I looked at recipt to see how many days I had. On the very bottom of recipt said exchange only. Not only do I have vision disability. This is not right no one said exchange to me just said you can return. If don’t fit after trying on at home. I was upfront asking for change room asking if dont fit. Why where they not upfront with me? If I tried on would not have purchased. I feel this is a scam too.

I want change rooms at secondhand stores

I love thrifting and not having change rooms has made me stop going to vallue village for good. Bring it back and you will see me a valued customer! Shopping more frequently

I’m signing because the value village in my area also decides if they will or will not except exchanges at their own will.

They have refused on two occasions now to do an exchange on clothing despite it being within the 14 day timeframe. They stated it is up to their discretion.

That basically amounts to theft as far as I’m concerned. I can’t try clothing on in store. I can’t get my money back of the item doesn’t fit and I can’t exchange items. With the prices of their secondhand clothing it is not worth it to shop there for clothing for myself or my kids

I’m a senior and its hard to get out. So not being able to try on clothes is a HUGE problem. I want to shop there, but don’t anymore because to make two trips because something doesn’t fit makes it REALLT, REALLY hard.

I find it a hardship trying to get back to the store to exchange in time. But I can’t afford “real” store prices. The message you are delivering is that customer service does NOT matter. Shame on you for promoting your business as a “do-gooder” at the expense and hardship of others.

I feel you are further taking advantage of our time for even more profits ya’ll don’t deserve.

I spent well over an hour trying to find something to exchange for a pair of pants that didn’t fit. Ended up getting a novel (that I could have gotten cheaper at The Daisy, a REAL not-for-profit thrift store), pj bottoms for my husband which were only slightly cheaper than they are at Giant Tiger, and a pair capris (which I don’t really need & will probably return & try to find something else!!!) That will be the last time I buy any clothing from V. Village. I had to pay just over $4 after my refund was deducted so they got even more money out of me because I couldn’t try on the original pants!!! If they can’t or don’t want to have change rooms then at least return the customers money.

It’s hard to fit my body without trying things on

I really miss the change rooms. I try thongs on in the alley way much to my embarrassment because I can’t afford to spend money on things that don’t fit. Bottom line I don’t go to vv much anymore. It used to be my favorite.

It’s ridiculous they don’t have a changeroom. And don’t they realize we will buy more stuff if we can try it on?