Tracy Reynolds
People should be able to try on items before they buy them as in most thrift stores.
Value Village is a for-profit, secondhand retail chain with a no-returns policy*. So, no change rooms and no refunds? It’s not just inconvenient, it’s unfair. Especially when prices are creeping closer and closer to regular retail prices.
Trying on clothes is a basic part of clothing shopping. When shoppers can’t try on clothes properly, it’s a barrier. And when there’s no real option for returns, it feels exploitative.
Value Village says they’re “Thrift Proud” and champions of reuse, but the reality is their actions are making thrifting less accessible. If they are serious about community impact and providing quality secondhand shopping experiences, then bringing back change rooms is ONE basic step in the right direction.
We’re asking Value Village to bring back change rooms at all their locations. This is a basic, reasonable service that should be available from a for-profit clothing retailer, especially when prices continue to rise and returns are not an option.
Add your name if you agree that Value Village should reopen their change rooms. It’s time for them to meet the needs of their customers, not just their bottom line. Once this petition reaches its goal, we plan to deliver it directly to Value Village, along with a summary of the comments provided.
Thank you for your support,
A Frustrated Thrifter
